MTN Uganda has discussed the business revolution currently happening after studies indicated an increase in use of contactless payment options.
According to the telecom giant, businesses that were previously not online but have now acquired an online presence in order to reach and serve their clients.
In a Webinar that was held recently, Dennis Musinguzi the Senior Manager, products and services at MTN Uganda says that although businesses suffered a lot at the beginning of the Covid19 lockdown, they have ensured their continuity by going digital and serving their customers through digital channels.
“Fresh food markets suffered the most during lockdown. However, they went digital and started doing home deliveries. They are now in business,” Musinguzi said.
Christopher Ssali, the Acting General Manager Mobile Financial Services at MTN Liberia noted that there has been an observed change in the payment habits.
“Covid19 brings a new opportunity; previously more people felt more secure with cash. But after the pandemic, more people feel secure with payment options such as Mobile Money,” Ssali said, noting that Mobile Money is a new safer currency for payment of both goods and services and more people are appreciating Mobile Money as a new currency.
Ssali further noted that the paradigm shift in the forms of payment has led to an Mobile Money evolution and as such, significantly reduce the need to use cash in the Value chain.