MTN Uganda

MTN Uganda has clarified on the incident that led to the suspension of bank to mobile money services.

Stanbic Bank Uganda, MTN Uganda and Airtel Uganda have jointly suspended Bank to Mobile Money/Wallet services temporarily due to  a system incident.

According to Chief Executive Officer MTN Uganda Wim Vanhelleputte, a security breach affected aggregator, Pegasus Technologies Ltd hence the temporary shutdown.

“On 3 October 2020, an aggregator, Pegasus Technologies Ltd experienced a security breach that impacted Bank 2 Wallet transfers,” read a statement released and signed by Wim.

“Although the incident did not affect any customer money mobile balances, a limited number of other services aggregated through the third-party provider were suspended as a precautionary safety measure.

“The core MTN Mobile Money services namely cash deposits, withdrawals, Person to Person (P2P) transactions and MoMo payments were never affected nor compromised at any stage.

“Investigations led by the Uganda Police Force are ongoing to identify the root cause of the incident. We are confident the Uganda Police Force will conclude their investigations timeously and take appropriate action against the culprits.”

It added; “The MTN mobile money platform complies with the highest international ICT security standards and is subjected to regular assessments and reviews by internal and external assurance providers.

“We apologize to all our customers for any inconveniences and reassure the public that MTN Mobile money services are safe, convenient, and transparent.”

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