MTN Uganda

What is this easy payment plan?

This is a new offer from MTN, which allows MTN customers purchase devices bundled with data with a low initial payment and the balance paid in multiple monthly installments thereafter.

When you take a device on installment offer, you automatically enter an agreement with MTN Uganda for provision of this service and also accept the terms & conditions that you can find available at www.mtn.co.ug.

For how long can I make installments and finish paying for my phone?

You will be required to pay installments and finish the balance within 6 months.

Who is eligible to get this offer?

Only MTN customers are eligible for this service. Eligibility is guided by how long the customer has been an MTN subscriber as well as their usage of MTN services.

How do I know whether I am eligible for easy payment plan offer?

You can check if you are eligible, by dialing 1655*2#

Which handsets are available under this offer?

For the start, only one device, the 4G MTN Kabode is available for purchase through the easy payments plan.

Are devices under the plan covered by warranty?

Yes, the devices under easy payment plan will be covered by the manufacturer’s warranty.

Are devices under this offer covered by insurance?

No, the devices are not insured.

Where do I pick up the device from?

After checking eligibility through 1655#, the customer will be required to visit an MTN Service Centre, with the required initial deposit plus their national ID, to get the Smartphone.

How do I pay the instalments?

You can only make your payments using MTN Mobile Money by the 1655*2# selecting MTN Depo or through the MyMTN App.

How do I know my monthly repayment amount?

To know the monthly instalment, dial 1655*2# or go the MyMTN App.

Are early installment payments allowed?

Yes, they are. You can make your payments daily, weekly, or monthly provided you pay the required amount for the month by the end of the 30 days from last installment or deposit payment.

Is there any penalty for paying the full amount before the 6 months elapse?

There is no penalty for completing your payments earlier than the 6 months.

Is the purchase of devices through easy payment plan available to subscribers of other mobile networks?

The offer is available to MTN customers only. The customer should also have an active Mobile Money account and should be using MTN services regularly to be able to benefit from the offer.

Can I pay for someone else’s phone in installments?

Only the person whose number was approved to get the phone on installment can pay for it. You can send them the requisite installment amount through MTN Mobile Money, and they make the payment

Are devices bought through the easy payment plan, covered by warranty and by an MTN return policy?

Yes. Devices bought through the easy payment plan offer are covered by an MTN return policy and come with a 1-year manufacturer’s warranty.

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