Ayoba
  1. WHAT IS AYOBA?
    Ayoba is a FREE instant messaging app for your smartphone.
  2. ON WHAT PLATFORMS CAN I USE AYOBA ON?
    Ayoba is currently available for only Android devices. Ayoba will be coming soon to iOS and
    web.
  3. HOW DO I START USING AYOBA?
    Download the app from the Android play store and sign up to get started.
    To download the app, open the Google Play Store, search for Ayoba and download.
  4. HOW DO I VERIFY MY NUMBER?
    Once you have downloaded the app, open it and follow these steps:
    Enter your Name
    Choose your country from the drop-down list. This will automatically fill your country
    code
    Enter your phone number in the box below
    Tap verify to request a code
    Enter the 6-digit code you receive via SMS.
    If you did not receive the 6-digit code by SMS
    Wait for the countdown timer to finish and select Send SMS again.
    Don’t guess the code, or you will be locked out for a period.
  5. WHAT MAKES AYOBA BETTER THAN OTHER IM SERVICES
    MTN customers get FREE Ayoba data. This means that MTN customers will be able to
    send and receive text messages, audio, video, images and files within the Ayoba App
    without incurring any additional data costs.
    Ayoba users can receive SMS notifications of messages received in Ayoba when offline;
    for MTN to MTN customers, the SMS are not charged.
    Ayoba customers can also within Ayoba send and receive SMS from non Ayoba users
    (e.g. on feature phones); for the MTN to MTN customers, the SMS messages are not
    charged.
    Users can follow their favorite Ayoba channels to stay updated
    MTN customers can send Mobile money from within the app
    In addition to English, users in Uganda can choose Luganda and Swahili as their
    languages on Ayoba.
  6. CAN I USE AYOBA ON MY NEW PHONE?  
    If you’re moving from one type of phone to another and keeping your number, you’ll keep
    your account info. Your account information is tied to the phone number. Simply download
    Ayoba on the new phone and verify your number.
    If you’re moving from one type of phone to another and not preserving your number,
    download Ayoba on the new phone and verify the new phone number.
  7. CAN I USE AYOBA TO MAKE VOICE CALLS?
    You can make voice calls from the Ayoba app to any of your Ayoba contacts. The call will be
    charged as a standard voice call and uses your available airtime or minutes available.
    Importantly, making a call within the app does not use data and is not free.
  8. CAN MAKE VIDEO CALLS WITH AYOBA?
    No. This feature is currently not available.
  9. CAN I USE AYOBA ON TWO DEVICES?
    Your Ayoba account can only be verified with one number on one device. If you have a dual
    SIM phone, please note that you still must choose one number to verify with Ayoba. There is
    no option to have an Ayoba account with two phone numbers.
  10. CAN I CHAT TO PEOPLE THAT DON’T HAVE THE AYOBA APP?
    You can send messages via Ayoba to anyone, even if they do not have the app on their
    device. Messages sent to people who haven’t downloaded and registered on Ayoba will be
    received as SMS text messages and will include links to view other files and content if
    applicable.
    MTN customers can respond to Ayoba SMS messages using SMS, for free, even if they do
    not have the Ayoba app installed on their device.
  11. CAN I ADD CONTACTS, EVEN IF THEY ARE NOT USING AYOBA?
    When creating a new chat, tap on the menu in the top right-hand corner. Then enable Show
    SMS contacts. You will now be able to view all your contacts, even those who are not using
    the Ayoba App.
    If any of those contacts download the Ayoba app and register with the phone number listed
    in your contacts app, the Ayoba app will automatically update their status to a full Ayoba
    user.
  12. CAN I SEND IMAGES OR FILES TO CONTACTS WHO HAVE NOT DOWNLOADED THE AYOBA APP?
    You can send images, videos, and links to contacts who have not downloaded the Ayoba
    app. These contacts will receive an SMS notification which will include a link to view the
    content. Note that viewing and/or downloading the content may incur data charges by the
    network provider.
  13. I HAVE RECEIVED AN AYOBA MESSAGE, BUT I DON’T HAVE THE APP. CAN I STILL VIEW THE MESSAGE?
    You can view text messages and files sent from an Ayoba user via Ayoba, even if you haven’t
    yet downloaded the free Ayoba app.
  14. IS A CUSTOMER CHARGED DATA WHEN USING AYOBA?
    MTN customers will be able to send and receive text messages, audio, video, images and
    files within the Ayoba app without incurring any additional data* costs.
  • Each user is allocated 1GB of usage a month; upon hitting that threshold, the user will
    start to be charged off their normal data.
  1. IS AN MTN CUSTOMER WITH AYOBA CHARGED FOR SENDING SMS TO MTN
    CUSTOMER WITHOUT AYOBA

    SMS text messages sent to MTN non Ayoba users are free.
  2. IS AN MTN CUSTOMER WITHOUT AYOBA CHARGED FOR SMS RESPONSE TO MTN CUSTOMER WITH AYOBA?
    MTN customers will be able to respond to Ayoba SMS messages using SMS, for free, even if
    they do not have the Ayoba app installed on their device. Non-MTN subscribers will receive
    messages from Ayoba as an SMS but will not be able to respond.
  3. DO I NEED TO HAVE THE AYOBA APP TO SEND AND RECEIVE MESSAGES FROM FRIENDS AND FAMILY WHO ARE USING AYOBA?
    Ayoba works best when you’re communicating with someone else who also has Ayoba on
    their phone. That said, we have made a special effort to be inclusive of everyone, and unlike
    other messaging apps, you can chat to anyone regardless of whether they have the Ayoba
    app or not.
    Messages sent via Ayoba to your contacts who don’t have the Ayoba app, will be delivered
    to your contact(s) as SMS text messages, and will include links to view images or files in their
    browser.
  4. DO I NEED TO REGISTER AGAIN IF I UNINSTALL AND REINSTALL THE APP?
    No, you don’t. All you need to do is download Ayoba from the Google Play Store again.
    Enter your name, select your country from the drop-down menu, enter your phone number
    and select verify.
    Note: if you have backed up your chat history before deleting the app and reinstalling it,
    your chat history will be automatically restored.
  5. HOW DO I CHANGE THE LANGUAGE ON AYOBA?
    To change your phone’s language:
    Android: Go to your phone’s Settings > System > Languages & input > Languages. Tap
    and select a language.
    If you’re using an Android phone, you can also change Ayoba’s language from within
    the app. To do so simply tap the menu and select Settings and tap on language.
    Select desired language and tap continue.
  6. HOW DO I BACK UP MY AYOBA CHATS?
    Simply tap on the menu button, then select Settings, then tap on Maintenance and select
    Chat Backup.  This will securely backup your chats into the Cloud and allow you to restore
    your chat history if need be. Note that your backups are not stored locally on your device,
    and so you will need access to the internet to make a backup.
  7. HOW DO I ADD OR UPDATE MY PROFILE PHOTO?
    If you have not yet selected a profile image:
    Open the menu on the top left of the app
    Tap the edit icon, then tap the profile photo > Camera icon
    Choose a photo from your gallery to use as your profile photo
    If you already have an existing profile photo:
    Open the menu on the top left of the app
    Tap your profile photo or the edit icon
    If selecting the edit icon, then tap your profile pic > camera icon
    Choose a photo from your gallery to change your current profile photo
  8. HOW DO I UPDATE MY DISPLAY NAME?
    Open the menu on the top left of the app. Tap your Display Name or the edit icon and
    then edit or add your new display name
  9. HOW DO I ADD OR UPDATE MY STATUS?
    Open the menu on the top left of the app
    Tap your status or the edit icon   
    Add a new status and select the tick icon to confirm or select a status from the list of
    your previous statuses.
    Note: If you block a contact, that person will not be able to see your profile photo or your
    status updates.
  10. IS IT SAFE USING AYOBA?  

To keep your data safe and ensure your privacy, Ayoba incorporates sophisticated end-to- end encryption. This ensures that only you and the person (or people) you’re communicating with can read what is sent. Nobody else can read your messages, not even the team at Ayoba. It goes without saying that Ayoba will never share your details with third parties without your permission. You can manage your Privacy settings within the app by selecting Messaging from the Settings menu, and then tapping on Privacy.

  1. HOW DO I DELETE MY ACCOUNT?
    There are a few simple steps to follow if you decide to delete your account. Note that this process cannot be reversed under any circumstances, even by the Ayoba team, so please be sure that this is something you want to do. Follow these four steps to delete your account:
    Open the Ayoba app
    Open the menu on the top left of the app
    Top Settings > Maintenance > Delete your account
    Confirm by pressing OK
    Deleting your account will:
    Permanently delete your Ayoba account
    Erase your message history
    Immediately remove you from all your Ayoba groups
    Some important things to note:
    You will not be able to access to your account
    Deleting your account doesn’t affect the information other users have relating to
    you, such as their copy of the messages you sent them
    Copies of some material (e.g. log records) may remain in our database but are
    disassociated from personal identifiers.
  2. IS AYOBA OWNED BY MTN?
    No. MTN has partnered with Ayoba to enhance communication needs of MTN customers by
    providing an IM service. Ayoba is made in Africa.
  3. WHERE CAN I GET MORE INFORMATION ABOUT AYOBA?
    Visit www.ayoba.me for more information.

Leave a comment